ASL Scheduling Liaison

Hanna Interpreting Services LLC is a people-first organization dedicated to ensuring communication access for the Deaf community. They are seeking an ASL Scheduling Liaison to oversee ASL assignments, maintain relationships with interpreters, and ensure high-quality service delivery to clients.

Responsibilities

• Coordinate all ASL interpreting assignments statewide — from job creation through completion
• Build and maintain strong relationships with ASL interpreters, understanding their preferences, certifications, and availability
• Act as liaison between customers, interpreters, and internal teams to ensure seamless communication and service delivery
• Monitor ASL fulfillment rates, interpreter utilization, gross profit trends, and share insights with leadership
• Ensure all assignments meet contractual, credentialing, and quality requirements (RID, BEI, NAD, etc.)
• Provide professional, timely communication to customers regarding scheduling updates and confirmations
• Collaborate with the scheduling team and leads to balance workload and meet customer needs
• Help expand Hanna’s ASL interpreter network by connecting with schools, programs, and community organizations

Skills

• Strongly connected to and involved with the Deaf community (CODA, interpreting graduate/student, or professional ally)
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Tech-savvy; comfortable with CRMs, scheduling systems, and Google Workspace
• Professional, dependable, and able to thrive in a fast-paced environment
• Experience in scheduling, coordination, customer service, or within the interpreting industry preferred
• Familiarity with ASL interpreting logistics, Deaf culture, and interpreter credentialing

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities
• Hybrid Work Environment

Company Overview