[Remote] Outbound Patient Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. Cadence Health is dedicated to transforming chronic care for seniors, aiming to deliver proactive support to one million seniors by 2030. They are seeking an Outbound Patient Enrollment Specialist to enroll patients referred by partner physicians, acting as the first point of contact and facilitating patient interactions via phone and text.

Responsibilities

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets

Skills

• Experience working in a healthcare services organization with accountability for performance metrics
• Prior experience conducting a high volume of outbound calls
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions
• Prior experience working in a fast-paced work environment
• Ability to maintain the highest degree of patient confidentiality
• Comfort using CRM platforms
• Excellent verbal and written communication skills
• Passion for providing an outstanding patient experience
• Skilled in building strong patient relationships and overcoming objections in a phone-based environment
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback

Benefits

• Medical, dental, and vision insurance
• TelaDoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program

Company Overview