[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. CompanyCam is a photo documentation and productivity app for contractors in various industries. They are seeking a Customer Support Specialist who enjoys solving customer issues efficiently and delivering feedback to enhance the product.

Responsibilities

• Work with users over live chat, email, SMS messages, and Whatsapp
• Offer solutions or workarounds for various questions or issues
• Troubleshoot our product, the users' devices, and our partner integrations
• Take customer feedback and document it for our product and engineering teams
• Contribute to our self-serve documentation for our customer knowledge base

Skills

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
• Technical savvy, with experience in troubleshooting techniques and best practices
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers
• Strong critical thinking skills with the ability to interpret and act on resources/information
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
• Experience authoring tutorials and articles for public and internal knowledge bases
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce

Benefits

• Meaningful equity
• Respect, inclusion, and growth

Company Overview