IT Service Desk Specialist

Principal Financial Group is a purpose-led firm focused on making financial security accessible to all. They are seeking an IT Service Desk Specialist to log, diagnose, and resolve computer-related tickets, ensuring timely resolution to minimize impact on business operations.

Responsibilities

• Log, diagnose, and resolve computer-related tickets. May coordinate the initial set-up and maintenance/repairs of computer hardware and/or client software
• Log, diagnose, and resolve computer-related tickets. Ensure timely resolution or response to trouble tickets to minimize impact on business partners' daily activities
• Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors
• May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems
• Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines
• Assist with documentation for troubleshooting or applications and train team members and business partners
• Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage, and maintenance
• Perform other job-related duties or special projects as required

Skills

• High school diploma or equivalent required
• 1+ years related work experience required
• Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required
• Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills
• Ability to maintain confidentiality is essential
• Computer-related designation or certification preferred

Benefits

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.
• Pension Eligible

Company Overview