Experienced Customer Service Representative – San Antonio

Join arenaflex, a leading equity REIT, in creating a better way to live by delivering exceptional customer experiences and championing our core values of Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement. As an Experienced Customer Service Representative, you will be at the forefront of our customer-centric approach, providing top-notch service to our residents and driving business growth through innovative solutions.

About arenaflex

arenaflex has a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets, delivering outsized, risk-adjusted returns to shareholders. With a strong foundation of experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live. Our purpose is the driving force behind everything we do, and we're committed to building value for our customers, investors, and associates.

The Role

As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service to our residents through inbound calls, emails, and other communication channels. You will be the face of arenaflex, representing our brand and values, and ensuring that every interaction is positive, professional, and consistent. Your key responsibilities will include:

• Providing stellar customer service and a positive experience for residents through Frontline and Payment calls
• Actively participating in coaching, training, and personal development while visible on camera while working from home
• Maintaining shift schedule requirements to ensure phone queue is supported per the associate's schedule
• Resolving customer inquiries and issues in a timely and effective manner
• Collaborating with other teams to ensure seamless customer experiences

Work Environment and Schedule

This position will be located out of our San Antonio, TX office. The work schedule is typically four weekdays from 11:15am to 8:30pm EST and Saturdays from 12:00pm to 5:00pm EST. As a remote worker, you will be expected to maintain a dedicated workspace and adhere to our network requirements, including a minimum Internet speed of 25mbps upload and download hardwired.

Minimum Qualifications

* 1-3 years of customer service experience providing above-average service

• Strong English verbal and written communication skills
• Math skills, including the ability to add, subtract, multiply, and divide
• Strong organizational skills, with the ability to multitask
• Experience with data entry and Excel, with the ability to navigate between several systems simultaneously
• Previous remote work experience and call center experience are preferred
• A high school diploma or equivalency (GED)

How arenaflex Supports You

We know that our teams are the beating heart of our success, and we're committed to showing our appreciation. arenaflex offers:

• Comprehensive benefits, including health, dental, and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more
• Growth based on achievement and promotion from within
• Associate recognition, including a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Additional Info

arenaflex is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop, and retain associates with a wide range of backgrounds, experiences, and perspectives and create an environment that encourages all voices to be heard, understood, and appreciated.

How to Apply

If you're passionate about delivering exceptional customer experiences and championing our core values, we encourage you to apply for this exciting opportunity. Click on the link below to register your interest and start your journey with arenaflex. Apply Job!

Note:

arenaflex is an equal opportunity employer and is committed to an inclusive and diverse work environment. We welcome applications from candidates with diverse backgrounds, experiences, and perspectives. Apply for this job