Experienced Customer Success Associate – Evening Shift – Remote Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Success Associate, you'll play a vital role in shaping the future of our brand by providing top-notch service to our customers via telephone, email, and chat. If you're a people person with a passion for problem-solving and a knack for making others happy, we want to hear from you!
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to create a seamless and enjoyable experience for our customers. With a strong focus on diversity, equity, and inclusion, we strive to foster a culture that celebrates individuality and promotes growth.
Role Summary
As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers on a daily basis. You'll communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You'll be an independent worker who loves solving problems, making people happy, and putting together outfits for your friends (and strangers).
Key Responsibilities
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
- Be empathetic to customers' needs but understanding of the business' bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Expected Hours and Schedule
* Expected hours for the role are M-F, 2pm-10pm EST plus the occasional weekend shift
- Hours are subject to change depending on the needs of the business
Qualifications and Requirements
* Minimum 2 years of experience in customer service or related role
- Must have access to consistently stable internet connection
- Exceptional written and verbal communication skills
- Willing to take on additional projects and support external team members to support business and customer needs
- On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
- Demonstrate a passion for and understanding of the arenaflex brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
Perks and Benefits
arenaflex offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include:
- Medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!
- For additional information, visit [www.arenaflex.com/work-with-us/benefits](http://www.arenaflex.com/work-with-us/benefits)
Pay Range
* USD $15.00 - USD $15.00 /Hr.
EEO Statement
arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Why Join arenaflex?
* Be part of a dynamic and innovative team that's shaping the future of customer experience
- Enjoy a comprehensive benefits package that supports your well-being and career growth
- Collaborate with talented individuals who share your passion for delivering exceptional service
- Take on new challenges and opportunities for growth and development
- Make a real difference in the lives of our customers and the arenaflex community
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now and join the arenaflex team as a Customer Success Associate – Evening Shift – Remote Opportunity. Apply for this job