Associate Director, Content & Creative Operations

About the position The Associate Director of Content & Creative Operations at the International Rescue Committee (IRC) plays a pivotal role in enhancing the efficiency and effectiveness of the Content & Creative team within the Marketing & Mobilization sector. This position is responsible for creating an environment that fosters creativity and innovation, ensuring that the team has the necessary tools and processes to operate smoothly. The role involves strategic planning, operational management, and collaboration with various stakeholders to achieve the organization's goals in communications and marketing, ultimately supporting the IRC's mission to assist those facing humanitarian crises.

Responsibilities

• Develop and implement operational plans, processes, and tools that align with Content & Creative goals.
• Partner with leadership to manage team strategy, including calendar planning and process optimization.
• Maintain a regular cadence with cross-functional teams to track progress, address roadblocks, and ensure goals and critical metrics are met.
• Communicate regularly with leadership on progress, risks, dependencies, and report milestones and outcomes to all relevant parties.
• Use data and analytics to monitor performance, identify improvement areas, and provide key metrics through effective reporting.
• Build and sustain strong relationships with partners to ensure seamless collaboration across teams.
• Streamline department procedures to boost efficiency and productivity, continuously improving Content & Creative operations.
• Manage contracts, invoicing, and expenses for the Content & Creative team.
• Work closely with creative, fundraising, and communications leads to identify team needs and challenges, representing them to leadership to help prioritize resources and workflows.
• Promote consistent processes across the division to enhance transparency, communication, and compliance.
• Develop and implement strategies to support new initiatives and ensure smooth transitions within Content & Creative.

Requirements

• Cross-disciplinary knowledge of nonprofit, communication, storytelling and media, with experience in humanitarian aid being a plus.
• Strong project reporting skills and experience with interdepartmental collaboration and communication.
• Ability to source, capture and synthesize information effectively.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to manage and prioritize many projects at one time in a fast-paced environment.
• Highly effective written and oral communication skills.
• Resourceful, collaborative, self-starter with independent problem-solving ability.
• Ability to plan and manage budget and resources.

Nice-to-haves

• 5-7+ years in program management within a communications, marketing, or fundraising department, with a record of increasing responsibility.
• Strong program and project coordination skills, including process mapping, meeting facilitation, troubleshooting, negotiation, and change management.
• Excellent communicator, able to convey vision and requirements persuasively to both senior stakeholders and working teams.
• Data-driven with strong analytical skills; able to synthesize data from multiple sources to create clear insights and strategies.
• Devoted to cultivating and improving a leading creative and brand function.
• Exceptional organizational and time-management skills, with proven ability to prioritize and deliver on deadlines.
• Effective in both independent work and collaborative, cross-functional team settings.
• Skilled in problem-solving with a proactive, positive approach to managing change.
• Proficient in Microsoft Office suite.
• Project Management Certification preferred.
• Experienced in engaging effectively with stakeholders across all organizational levels.

Benefits

• Sick time
• 403b retirement savings plan with up to 4.5% immediately vested matching contribution and an additional 3-7% IRC contribution
• Employee Assistance Program for staff and families
• 10 US paid holidays
• 20-25 paid time off days
• Disability & life insurance
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) for healthcare, childcare, and commuter costs

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