E-commerce Marketplace Manager

Category: Retail & Wholesale Location:

About the Role

We're seeking a highly analytical E-commerceMarketplace Managerto drive the operational performance and strategic growth of BabbleRoo across key online marketplaces, with a primary focus onAmazon. This role is responsible for ensuring our business is competitive, compliant, and optimized across all eCommerce channels. You’ll lead day-to-day Amazon operations and serve as the key coordinator for all other e-commerce marketplaces, working closely with other marketplace operators and our supply chain team to ensure smooth execution. Beyond execution, a sharp business sense is essential:you must leverage platform insights and comprehensive reporting to inform and guide critical growth strategies. Your ultimate mandate is balancing profitability and operational efficiency with sustainable market share growth, specifically ensuringsound replenishment and storage optimizationfor a healthy and cost-effective inventory pipeline.

What You'll Do

Marketplace Operations Ownership

• Own BabbleRoo’s performanceacross all Amazon marketplaces (all geo-markets) and products as the channel expert and P&L operator.
• Manage Amazon operationsend-to-end, includingPDP optimization,SEO, paid advertising (AMS), inventory management, and developing a strategic approach to customer reviews and ratings.
• Serve as the internal operator ensuring BabbleRoo is always competitive, compliant, and up-to-date with platform policies and best practices across all marketplace platforms.
• Align closely with the Senior Brand Manager (SBM)on strategic roadmaps and category priorities to ensure all marketplace actions reinforce the broader brand and business strategy.
• Coordinate with the Growth Team on strategic roadmaps and performance tracking for other online marketplaces, including Walmart.com andTarget.com.
• Ensure smooth brand operations by proactively identifying and addressing risks, errors, or anomalies.
• Collaborate with other departments to resolve any issues that arise, ensuring the brand meets its financial and operational targets.

Supply Chain Management

• Oversee inventory pipelines, working with the Operation Specialists to avoid stockouts and meet MAPE targets.
• Manage inventory projections, forecasting, order placements, and logistics to maintain optimal stock levels.
• Partner with and supervise the Supply Chain teamto ensuresound replenishment strategiesthat accurately meet demand while minimizing out-of-stock risk.
• Drive initiatives forstorage optimization(e.g., FBA or 3PL), proactively managing inventory aging and mitigating long-term storage fees to maximize profitability and channel health.
• Ensure all inventory and logistical planning aligns directly with marketplace promotional calendars and GTM launch plans.

Content & Conversion Excellence

• Ensureproduct content excellenceis maintained and optimized across all marketplaces, including high-quality product images, compelling copy, and enhanced A+ content.
• Translate Brand and Go-To-Market messaging into high-performing, search-optimized content for the marketplace environment.
• Conduct regular audits of product listings to identify and implement opportunities for conversion rate improvement (CRO).

Performance Marketing & Alignment

• Coordinate directly withGrowth Marketingon paid search and advertising strategy and execution for Amazon (AMS) and other major .com partners.
• Analyze marketplace sales data to identify trends, opportunities, and challenges, translating these into clear action plans for both operations and marketing teams.

Insights & Optimization

• Track, analyze, and report onKey Performance Indicators (KPIs), includingconversion rate, productranking,share of search,return rate, and overallchannel profitability.
• Provide performance data, analysis, and strategic summaries to the Senior Brand Manager to inform critical business decisions on brand investment, product focus, and overall marketplace direction.
• Run structured tests on new marketplace features, promotional formats, and content variations to optimize sales and revenue.

Customer Service & Seller Support

• Oversee customer service interactions and seller support cases, ensuring timely resolution and maintaining high customer satisfaction.

Requirements

• Experience: 4-7 years in e-commerce, with at least 3+ years directly managing the Amazon platform (Vendor or Seller Central).
• Data-Driven Operator: You are highly analytical, comfortable diving deep into data, and can translate performance metrics (conversion, profitability, ranking) into clear, tactical execution plans.
• Supply Chain Strategist: You have a strong working knowledge of e-commerce logistics, inventory planning, and storage optimization (e.g., FBA, 3PL) to drive channel profitability.
• Amazon Expert: You have a deep, current understanding of Amazon SEO, A9 algorithm factors, AMS campaign management, and compliance requirements across all major geo-markets.
• ​Collaborative Leader (Optional): You excel at coordinating with Marketing, Brand, and Operations teams, and can lead and mentor junior operators to ensure a seamless and efficient flow from product content creation to inventory delivery.

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