[Remote] Impound Specialist I
Note: The job is a remote job and is open to candidates in USA. Exeter Finance is committed to helping customers find the right financing for their next vehicle purchase. The Impound Specialist I will be responsible for monitoring, reviewing, and processing functions in accordance with Impound requirements, handling accounts, and ensuring compliance with regulations and policies.
Responsibilities
- Handle and process assigned volume within Impound processes for appropriate handling within established SLA
- Service Potential and Actual Impound calls within established call handling and correspondence requirements
- Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure
- Assist other departments as well as Impound vendors as needed
- Other duties as assigned
Skills
- High school diploma or equivalent
- One (1) year of experience in servicing center environment
- Established verbal and written communication skills
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Ability to maintain confidentiality
- Adaptable to changes within a face paced environment
- Experience in Impound processes
- Knowledge of Impound process, regulations, requirements and structure
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
Company Overview
Company H1B Sponsorship