[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Procore Technologies is seeking a Customer Support Representative to join their mission of revolutionizing the construction industry. In this role, you will utilize your problem-solving and people skills to assist customers in effectively using Procore's platform, ensuring a best-in-class customer experience.

Responsibilities

• Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
• Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
• Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
• Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
• Diligent, consistent attention to detail and management of administrative aspects of the job
• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
• Proactively seek guidance and direction from manager and co-workers when appropriate
• Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

Skills

• 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
• A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
• Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
• A hungry learner with the ability to learn quickly and adapt to a changing product
• Self-starter who is excellent at problem-solving
• A solution-focused mindset that proactively detects issues and provides timely solutions
• Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
• Prior experience or even interest in the construction industry is a plus

Company Overview

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