Purewick RX Specialist
BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. As a Purewick RX Specialist, you will manage the intake and reorder processes for Purewick reimbursement customers, ensuring a seamless experience and high standards of satisfaction and compliance.
Responsibilities
- Effectively communicate the PureWick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism
- Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance
- Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow-up and comprehensive customer service
- Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines
- Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects
Skills
- High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
- Experience with Salesforce and Brightree
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills
- Ability to solve practical problems and deal with a variety of variables
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Knowledge of Word Processing software, Excel, Access and/or other database software
Benefits
- A valuable, competitive package of compensation and benefits programs
Company Overview
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