[Remote] Customer Service Specialist - ROI

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Specialist to assist clients with medical records status and ensure excellent customer service while documenting actions accurately in their system.

Responsibilities

• Meet daily goal of 85 calls per day, assisting clients, patients, and requestors with medical records status via phone
• Ensure accurate and detailed documentation of all actions in the Med-Release system
• Provide excellent customer service with prompt and concise information
• Build strong, value-based relationships with customers to ensure satisfaction
• Collaborate with other departments to ensure timely processing of requests

Skills

• Excellent written, verbal, and interpersonal communication skills
• Ability to multi-task, prioritize duties, and manage time effectively
• Proficient computer skills, including Microsoft Office applications
• High school diploma or GED required
• Strong analytical and problem-solving skills
• Previous medical records experience and knowledge of HIPAA preferred
• 1+ years of customer service or call center experience
• Fast learner with the ability to adapt to change
• Self-motivated and able to work independently
• Passionate about providing empathetic customer service

Benefits

• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

Company Overview