Experienced Customer Service Representative – Remote Opportunity at arenaflex
Job Title:
Experienced Customer Service Representative – Remote Opportunity at arenaflex
Job Type:
Full-time, Remote
Location:
USA, Remote
Job ID:
8333
About arenaflex
At arenaflex, we're dedicated to helping people achieve their financial goals and feel confident about the future. As a national financial services company, we're guided by the principles of Value, Transparency, and Sustainability. Our mission is to create a world where more people have access to financial freedom. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).
Job Description
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you'll play a critical role in providing exceptional customer service to our clients and agents. You'll be responsible for handling inbound and outbound telephone calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
- Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
- Required to document detailed and concise notes on all interactions.
- Train and assist Associate CSRs.
- Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
- Perform additional tasks at the request of management.
Benefits and Perks:
At arenaflex, we believe in taking care of our employees. That's why we offer a range of benefits and perks to support your well-being and career growth. These include:
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days, and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our arenaflex Benefits Overview.
Compensation:
* Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program
Who We're Looking For:
* Associate CSR skills, plus: proficient written and verbal communication skills.
- Strong multi-tasker and adept at using tools and resources available.
- Proactive with customer, anticipating needs.
- Ability to show empathy and ability to mentor new hires.
- High school education or equivalent experience.
- 6 months to a year experience working as an Associate CSR or equivalent experience.
Empowering Inclusion:
At arenaflex, we're committed to creating a workplace where every employee feels valued, respected, and has opportunities to contribute. We believe in the power of diversity, equity, and inclusion (DEI) to drive innovation and growth. We invite you to learn more about our efforts here.
Work Authorization:
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
How to Apply:
If you're passionate about helping people achieve their financial goals and feel confident about the future, we encourage you to apply for this exciting opportunity at arenaflex. Visit our careers page to learn more and submit your application.
Apply Now:
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Contact Us:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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