Experienced Customer Support Associate – Veterinary Community Engagement
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – providing exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our vibrant community of veterinary professionals.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states.
The Role
As a Customer Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our arenaflex platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
- Collaborate with a talented and passionate team of professionals
- Enjoy a dynamic and inclusive work environment
- Develop your skills and expertise in a fast-paced and ever-evolving industry
- Make a meaningful impact on the lives of veterinarians and the animals they care for
Important Note
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. We want to ensure that you're well-informed about this serious matter affecting the job market. Visit our official careers page to confirm the validity of any openings and stay proactive and protect yourself!
How to Apply
If you're a motivated and customer-focused individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job