Pharmacy Technician Care Advocate (MTM & Adherence)
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Pharmacy Technician Care Advocate - Call Center - MTM & Pharmacy Adherence - 11am - 8pm (In your own time zone) Monday - Friday - Remote / WFH This is a work from home Call Center position. The main function is telephonic outreach to our members to complete medication reviews (MTM) and for Pharmacy Adherence. Training: 10am – 7pm Monday – Friday (EST / Eastern) for the first 2 weeks & 2 days only. Working shift: 11am – 8pm Monday – Friday (In your own time zone) - No exceptions Position Purpose: Supports the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems.
- Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
- Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area
- Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers.
- Supports basic data analytic activities and tracking of interventions and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.
- Performs other duties as assigned.
- Complies with all policies and standards.
Education/Experience: High School or GED required, 0-1 year of experience in pharmacy operations managed care, hospitals, and/or retail environments. Licenses and Certifications: Certified Pharmacy Technician (CPhT) and/or PTCB Preferred Bilingual - Fluent English & Spanish or other language, highly preferred. Remote - US
- Please attach an up-to-date resume to your application.
- Pay Range: $15.87 - $27.25 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply tot his job Apply To this Job