[Remote] Customer Success Manager, Strategic

Note: The job is a remote job and is open to candidates in USA. Tebra is a company focused on unlocking better healthcare by helping independent practices modernize care. As a Customer Success Manager, you will guide customers through successful adoption and ensure they achieve measurable value from the platform, while managing relationships and driving retention and expansion.

Responsibilities

• Manage and retain a book of customers typically under
• Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established playbooks
• Build strong working relationships with end users and manager-level stakeholders, ensuring successful onboarding handoffs and long-term engagement
• Drive proactive outreach focused on adoption, retention, and early identification of risk using customer health analytics
• Deliver personalized recommendations rooted in best practices, enabling customers to fully utilize core and add-on products
• Meet or exceed quarterly ARR retention and expansion quota targets, identifying opportunities within the existing product set
• Document progress, action items, customer needs, and risks with precision, ensuring timely follow-up and clear cross-functional communication
• Learn product features quickly and translate them into simple, actionable guidance for customers
• Manage escalations calmly and professionally, owning initial de-escalation and looping in leadership when appropriate
• Collaborate with Marketing, Product, and other CS teams to share customer feedback and support workflow optimization initiatives

Skills

• 1–3 years of experience managing customer relationships, implementing solutions, or handling complex, customer-facing problem solving
• Ability to follow structured processes and drive repeatable, consistent outcomes
• Strong communication skills with the ability to build rapport and present solutions clearly
• Demonstrated ability to learn new technologies and workflows quickly
• A proactive mindset with the ability to manage a fast-moving book of business
• Comfort working in data-informed environments and using insights to guide recommendations
• Experience meeting process and outcome metrics surrounding customer touchpoints, expansion revenue and customer retention

Benefits

• Discount through Dell
• Gympass for a great workout
• Telus Employee Assistance Program

Company Overview