Auto Claim Coordinator
Travelers is one of the best property casualty insurers in the industry, known for its commitment to customers and communities. The Auto Claim Coordinator role involves handling auto salvage files and coordinating the sale of salvage assets while adhering to state titling laws and regulations.
Responsibilities
- Process necessary paperwork and title work to forward to appropriate salvage vendor
- Review and determine the most viable disposal method while considering state titling laws/regulations. Set diaries for follow up to ensure prompt sale of asset
- Review vendor invoices for appropriate expense management. Follow up with repair shop and/or salvage/storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management
- Process credits/pay debits to claim file. Conduct periodic reconciliation review of credits/debits
- Verify proper execution of inbound field titling documents; notify others for claim payment when appropriate. Help to resolve incorrectly executed titling documents when required. Contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents, including keys, to resolve the salvage
- Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines
- Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable
- Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds
- Complete and document quarterly review of reconciliation report
- Update salvage capture screens throughout the process and document claim file with activities not listed in the salvage capture screens. Ensure current and accurate data integrity
- Finalize left with owner vehicles and LWO title issues according to local office workflow
- Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage or appraiser
- Complete First Notice of Loss as needed; resolve or transfer claim
- Perform other duties as assigned
Skills
- High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree
- Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience
- Ability to work in a high volume, fast paced environment managing multiple priorities
- Highly organized with ability to handle multiple tasks simultaneously to meet deadlines
- Attention to detail ensuring accuracy
- Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software
- Competency Levels: Analytical Thinking- Basic
- Competency Levels: Judgment/Decision Making- Basic
- Competency Levels: Communication- Basic
- Competency Levels: Insurance Contract Knowledge- Introductory
Benefits
- Health Insurance
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company Overview
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