Service Engineer
Mitsubishi Electric Automation, Inc. is a leader in technological innovation and employee engagement. The Service Engineer will provide technical service and support to customers, involving installation, diagnostics, and promotion of value-added services to enhance equipment UPTIME.
Responsibilities
- Providing technical service and support to customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
- Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
- Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc
- Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc
- Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
- Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
- Cooperating with and take instruction/support advice from Senior Engineers
Skills
- BSEET or equivalent related experience
- Some experience in field service for industrial automation
- Knowledgeable on electrical and mechanical tools for machine repair
- Mechanical aptitude
- Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
- Ability to read and understand technical documentation: schematics, logic, procedures, etc
- Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
- Organization skills for arranging travel plans and service call schedule
- Flexibility to travel with limited notice to meet customer's expectations
- Experience in Computerized Numeric Controls (CNC's) products strongly preferred
- Experience with robots and how they operate is a plus
- Experience in motion controllers and programmable logic controllers (PLC's) is a plus
- Experience in field service is a plus
Benefits
- Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
- Competitive 401k with company match
- Paid Vacation and 13 Paid Holidays, including floater holidays
- Tuition Reimbursement
- Flexible Spending Account
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Employee Discount Program
- Pet Insurance
Company Overview
Company H1B Sponsorship