[Remote] Logistics Analyst/Customer Service

Note: The job is a remote job and is open to candidates in USA. Rehrig Pacific Company is seeking a Logistics Analyst to coordinate, administer, and analyze day-to-day operations of their wooden pallet brokerage and direct sales operations. The role involves providing exceptional customer service, accurate administration, and continuous improvement through analytics.

Responsibilities

• Coordinate scheduling and execution of deliveries and trailer swaps with our customers. This could be within RSO locations or through a third-party pallet company
• Ensure a high level of customer service through consistent and timely communication with customers and both internal and external supply resources
• Collaborate with Pallet Logistics Manager to address any customer or vendor concerns
• Develop close working relationship with Rehrig Freight Services and gain a clear understanding of freight arranged pallet deliveries
• Establish and maintain strong working relationships with our customers and suppliers
• Assist in acquiring and setting up new customer and vendor accounts
• Work with pallet vendors nationally to negotiate pricing to service accounts
• Create accurate sales and purchase orders with Rehrig Pacific’s ERP System, JD Edwards (JDE)
• See all sales and purchase orders through to completion by confirming and receiving orders in JDE
• Regularly gather load data pertaining to whitewood core activities from recycling partners, and accurately generate sales and purchase orders within JD Edwards
• Collaborate with Accounting department to research and resolve any customer or vendor billing issues
• Evaluate customer and vendor pricing on a quarterly basis to ensure pricing is competitive with the pallet market
• Generate reports through our ERP system and Microsoft Excel to help evaluate profitability, forecasting, and data integrity
• Develop recommendations for continuous improvement (process, systems, reporting)
• Create, review, and distribute monthly activity reports to customers and management

Skills

• Bachelor's degree in business administration or a closely related field of study. Minimum two-year associates degree
• Basic to Intermediate Microsoft Excel knowledge required
• Drives results and have excellent customer focus
• Excellent communicator (verbal & written) with an ability to summarize and communicate information clearly and timely
• Willingness and ability to travel, however travel will be very limited (
• Professional experience in business-to-business customer service preferred
• Experience with JD Edwards or equivalent ERP system highly preferred but not required
• Previous experience in pallets, logistics or transportation would be beneficial, however not a requirement

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