Mutual Funds Relationship Manager

U.S. Bank is focused on helping customers and businesses make better financial decisions. The Mutual Funds Relationship Manager will serve as a trusted advisor to clients in the mutual fund industry, working to maximize client retention and satisfaction while managing client asset levels and facilitating communication between departments.

Responsibilities

• Maximizing client retention and expanding U.S. Bancorp Fund Services' product development and services
• Monitor client asset levels and propose fee structure amendments
• Conduct monthly client risk assessments measuring client satisfaction levels for each service line offered by USBFS
• Proactively make recommendations to clients to maintain and increase service levels offered by USBFS
• Research client's products and existing services to identify sales opportunities
• Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients' requests
• Maintain open client communication by coordinating and facilitating client tours of USBFS' operations as well as hosting at USBFS' annual client conference
• Review and approve all business line invoices of USBFS and U.S. Bank, N.A. for reasonableness and accuracy
• Prepare and complete transfer agent audit request and information for SEC Exams
• Review and approve shareholder statements, shareholder applications, regulatory documents and tax forms
• Assist Senior Relationship Managers with daily responsibilities

Skills

• Bachelor's degree in business administration or related field, or equivalent experience
• One to two years of experience in a mutual fund related or brokerage industry position
• Solid knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the mutual fund industry
• Ability to build strong working relationships by promptly responding to client inquiries and understanding clients' priorities while working to ensure ongoing client satisfaction
• Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
• Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
• Proven team-oriented skills
• Working knowledge of Microsoft Office products
• Ability to build formula-driven Microsoft Excel spreadsheets
• Flexibility with work hours as required meeting expectations of the client

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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