[Remote] Music Client Services Specialist
Note: The job is a remote job and is open to candidates in USA. Create Music Group is a leading music and entertainment company that operates as a record label, distribution company, and entertainment network. The Client Services Specialist is responsible for providing client support for label clients using the internal software service, Label Engine, while managing administrative tasks to ensure smooth business operations.
Responsibilities
- Provide excellent customer service to our clients via email, and live chat
- Assist customers with platform questions, troubleshooting and general distribution inquiries
- Answer product-related questions and provide information about our music catalog, releases, and promotions
- Handle customer complaints and escalate complex issues to management
- Maintain accurate records of customer interactions and transactions using our CRM system
- Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers
- Contribute to the continuous improvement of our customer service processes and procedures
Skills
- Excellent communication skills, both written and verbal
- Can organize large amounts of data efficiently
- High attention to detail
- An expert in time management
Company Overview