Customer Care Representative I
Elevance Health is a health company dedicated to improving lives and communities, and they are seeking a Customer Care Representative I. The role involves responding to customer inquiries regarding insurance benefits and claims, analyzing problems, and maintaining positive customer relations while working under supervision.
Responsibilities
- Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers
Skills
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
- High volume inbound call center experience preferred
- Automated Customer Service experience preferred
- Multi-tasking and data entry experience preferred
- Language skills in: Spanish, Russian, Bengali, Cantonese and / or Mandarin are preferred
- Previous Medicare / Medicaid experience preferred
- Long-term care experience preferred
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical
- Dental
- Vision
- Short and long term disability benefits
- 401(k) +match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Company Overview
Company H1B Sponsorship