Bilingual Customer Service Broker (Home & Auto Insurance)

OTIP (Ontario Teachers Insurance Plan) is dedicated to providing meaningful benefits support and service to its members. The Bilingual Customer Service Broker will be responsible for assisting members with product information, resolving complaints, and assessing risks for automobile and property insurance policies.

Responsibilities

• Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries
• Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required
• Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential
• Process rewrites and remarket following established new-business guidelines
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required

Skills

• The ability to communicate in French is required
• A RIBO license is required
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile
• Experience in personal lines automobile and property insurance is an asset
• Intermediate knowledge of Microsoft Office Suite applications

Benefits

• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Company Overview