Intern, The Hive

USA for UNHCR is a certified Great Place to Work non-profit organization dedicated to protecting and supporting refugees. They are seeking an intern to join The Hive, their innovation lab, where the individual will assist in the software development lifecycle of the Refugee Data Hub while gaining hands-on experience.

Responsibilities

• Ideate new features and identify opportunities for improvement
• Conduct quality assurance testing to identify bugs, usability issues, and areas for improvement across the digital platform
• Test and document API endpoints
• Update technical documentation
• Help conduct user research sessions with partner organizations to understand user workflows
• Support user acceptance testing by coordinating test scenarios, gathering feedback, and documenting results
• Participate in Agile/Scrum daily stand-ups
• Engage with cross-functional, cross-cultural team members throughout the product lifecycle

Skills

• Currently enrolled as an undergraduate student in Information Systems, UX/UI Design, Computer Science, Human-Computer Interaction, or equivalent coursework required
• 0-2 years of relevant experience (academic, internship, or professional) required
• Familiarity with at least (3) of the following: Figma, React.js, Node.js, PostgreSQL, Kubernetes, Postman, Python
• Understanding of system architecture
• Basic understanding of RAG (Retrieval-Augmented Generation)
• Strong technical fluency with the ability and drive to quickly learn
• Proficient in Microsoft Office
• Ability to quickly learn new software and database programs and ability to understand programming language documentation
• Excellent analytical and problem-solving skills with strong attention to detail
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Well organized, and proven ability to multi-task and manage their time
• Collaborative team player with strong communication skills
• Self-motivated with the ability to work independently
• Open-minded, professional, and neutral when navigating differing perspectives or sensitive topics
• Completes tasks in a timely manner
• Demonstrates passion for USA for UNHCR's mission
• Project-based experience demonstrating technical proficiency preferred
• Previous internship or work experience in technology, product development, or related fields preferred
• Portfolio or examples of technical projects preferred
• Exposure to Agile/Scrum methodologies or human-centered design processes preferred

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