Experienced Full Stack Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're passionate about helping you find a job that works for you. As a leading provider of innovative solutions, we're committed to empowering our clients to succeed in their respective industries. We're seeking full-time Remote Customer Service Representatives (Local NY Candidates) to join our team and contribute to the success of one of our top clients, a renowned eyewear company based in Port Washington, NY.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering exceptional results for our clients. With a strong focus on innovation, customer satisfaction, and employee growth, we're the perfect fit for professionals who are passionate about making a difference. Our company culture is built on the principles of collaboration, empathy, and continuous learning, making us an ideal workplace for individuals who thrive in a fast-paced and supportive environment.

Job Summary

We're seeking experienced Customer Service Representatives to join our remote team and provide exceptional support to our clients. As a Customer Service Representative, you'll be responsible for handling calls from new and existing business clients, addressing their inquiries, and providing solutions to their problems. If you're a team player with excellent communication skills, a passion for customer satisfaction, and a strong work ethic, we'd love to hear from you.

Key Responsibilities

* Handle incoming calls from new and existing business clients regarding various requests in an efficient and effective manner

• Utilize knowledge of company products and services, as well as excellent customer service skills, to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business
• Correctly document customer interactions and track call types
• Maintain support service levels and uphold Customer Service standards
• Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
• Take inbound phone calls for up to 90% of assigned shift
• Perform all other duties as assigned

Essential Qualifications

* High school diploma or GED

• Minimum 1 year of experience in high-volume calls or call center experience
• Medical-related background (medical billing, claims experience, in-office experience in a medical setting) or insurance experience is a plus
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills, with the ability to prioritize tasks efficiently
• Strong PC skills, including MS Office, Word, and Excel
• SAP experience a plus
• Previous experience in the optical industry is a plus
• Ability to navigate information systems and internet
• Strong English comprehension and a good command of grammar
• Must be able to connect hardwire/ethernet; no hotspots/Wi-Fi

Preferred Qualifications

* Bilingual French speaking

• Previous experience in a similar role
• Strong knowledge of company products and services
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team

What We Offer

* Competitive pay rates: $17.50 for English speaking and $20.00 for Bilingual French speaking

• Flexible remote work arrangement
• Paid training schedule: 9:00 am - 5:00 pm for 2 weeks
• Opportunity for career growth and development
• Collaborative and supportive work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Opportunity to work with a renowned eyewear company

Work Environment and Company Culture

As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of collaboration, empathy, and continuous learning, making us an ideal workplace for individuals who thrive in a fast-paced and supportive environment. We're committed to providing our employees with the tools, training, and support they need to succeed in their roles.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we'd love to hear from you. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at [email protected].

Important Information

Due to the high volume of responses anticipated, only qualified candidates will be contacted. This position is recruited for by a remote Kelly office, not your local Kelly branch. Please note that you must live within 2 hours of Port Washington, NY to be considered for this position. Apply Job! Apply for this job