Creative and Content Operations Manager (Hybrid)

About the position Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world’s leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. Shift Technology is seeking a Manager, Creative & Content Operations to power the processes, systems, and structure behind our global marketing engine. In this role, you’ll plan and prioritize creative resources, manage creative projects from conception to delivery, and develop operational strategies that balance efficiency and impact. You’ll also play a key role in content planning and publishing, ensuring the excellence of our external content hub. As the leader and primary owner of these functions, you’ll play a central role in ensuring our brand consistently shines as the leading AI partner to insurers.

Responsibilities

• Oversee end-to-end production of all creative projects across digital, print, motion, and web design.
• Forecast and prioritize creative resource needs in order to plan production and delivery timelines, as well as make recommendations on staffing and budget needs.
• Evolve operational processes for creative production, workflows, and best practices to improve visibility, efficiency, and ensure brand excellence.
• Coordinate the delivery of Marketing Operations and Digital Marketing needs for key initiatives, including brand campaigns, product launches, and events.
• Manage publishing for Shift’s external content hub, maintaining standards and best practices to ensure consistency and brand adherence.
• Lead content planning sessions, coordinating global marketing teams across Field, Product, and Brand Marketing teams.
• Monitor and report on content performance across discovery channels, including organic search and GenAI referral traffic, documenting best practices and making recommendations to enhance impact.
• Serve as day-to-day lead for a large-scale website redesign project, partnering with internal and external teams to deliver a best-in-class digital experience.

Requirements

• Bachelor’s degree in business administration, marketing, or related field
• 5+ years experience working in an agency setting or on a B2B tech marketing team
• Experience working with international organization or clients in international markets
• Demonstrated ability in implementing or evolving project management methodologies and workflows
• Direct experience with project management software, including Asana or similar
• Excellent written and verbal communication skills
• Excellent problem-solving skills and the ability to thrive in ambiguity
• A solution-oriented mindset, with adaptability in a fast-paced, evolving environment
• A team-oriented attitude, with a proactive and forward-thinking approach

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

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