Inside Sales Representative - Aftermarket

Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized solutions for global equipment manufacturers. The Inside Sales Support Representative is responsible for establishing and maintaining relationships with existing customer accounts, ensuring high-quality customer service, and managing the order to delivery process.

Responsibilities

• Obtain and process orders within assigned customer base working with internal departments to provide accurate delivery dates. Occasionally requires the management of customer EDI or specific online order management portals
• Responsible for order to delivery process of all orders to ensure promise dates are met, on-time delivery metrics are achieved, and monthly targets made. At times may be required to assist in collection of customer receivables and submit requests for credit or return
• Responsible for maintaining accurate customer price list, customer terms, managing forecasting process to minimize inventory position, and meet revenue targets
• Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided. Provide high-level reporting and data analysis for customers, Outside Sales, Internal Departments, and Management
• Resolve customer problems, issues, and complaints
• Collect, manage and evaluate data for improvement initiatives
• Conduct monthly audits and assist in development of procedures and corrective actions in relation to improved customer process
• Cultivate and support vendor relationships related to projects and initiatives for Aftermarket as needed. Help identify vendors, establish vendor standards and SLAs, and monitor and evaluate performance with a focus on timely delivery, quality, and managing costs
• Achieve sales and customer service goals and targets
• Adhere to all safety procedures including the use of personal protective equipment and navigating the plant with alert behavior
• All other duties as assigned by management

Skills

• Bachelor's degree in Business, Marketing, or related field preferred; may substitute for the degree direct applicable work experience on a year-for-year basis which built competencies and subject matter expertise in Sales or Customer Service
• Experience with Microsoft Office, proficient with Microsoft Excel
• V Look up and Pivot Table reporting functions in MS Excel
• Ability to multi-task in a fast-paced environment
• Communicate effectively both verbally and in written form
• Strong problem-solving and follow-up skills
• Organization skills

Company Overview