Customer Service/Call Center (Licensed Account Representative)
NJM Insurance Group is a recognized leader in the insurance industry, seeking talented customer service professionals to join their Contact Center as Licensed Account Representatives. This role involves providing exceptional service to policyholders, assisting with new policies, transactions, and answering coverage and billing inquiries.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Skills
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required
- An associate's or bachelor's degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
Benefits
- Company paid training and professional state licensure.
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Hybrid work schedule once training is completed
- An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
- 401(k) with employer match up to 8% and additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
Company Overview