Information Technology Analyst 2

New Jersey Courts is a large organization committed to serving the public with integrity and quality service. They are seeking an Information Technology Analyst 2 to provide technical support, troubleshoot issues, and assist with courtroom technology systems, contributing to the overall efficiency of the Judiciary's IT operations.

Responsibilities

• Analyzing and troubleshooting hardware and software problems
• Performing installations, configurations, and upgrades of hardware and software (including Windows 11 support)
• Installing, terminating, testing, and troubleshooting twisted pair cabling and patch panels
• Resolving help desk inquiries
• Providing support for courtroom technology systems, including Zoom Rooms, evidence presentation, and CourtSmart
• Conducting research and analysis of work processes or methods
• Consulting with service providers, vendors, and contractors
• Planning, organizing, and presenting technical proposals
• Providing training to vicinage staff
• Packaging and transporting computer equipment and devices
• Participating in projects or upgrades, which may include night or weekend hours
• Working a non-traditional workweek, including weekends and holidays

Skills

• Graduation from an accredited college or university with a bachelor's degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity
• One year of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications
• OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks
• OR generating and maintaining system software
• OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans
• OR business analytics
• OR data analytics
• Physical Ability: For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching
• The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds
• Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position
• Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations
• Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting
• Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the 'New Jersey First Act,' all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey
• Knowledge of Microsoft 365 applications
• OneDrive
• Active Directory/Entra
• Windows 11
• VoIP
• IT security

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