Experienced Shared Services Manager – Partner & Customer Service (Remote) at arenaflex

At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional experiences for our customers and partners. As a leader in the industry, we're committed to fostering a culture of innovation, inclusivity, and continuous improvement. If you're a seasoned professional with a passion for making a difference, we invite you to join our team as an Experienced Shared Services Manager – Partner & Customer Service (Remote).

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to pushing the boundaries of what's possible. From our humble beginnings to our current status as a global leader, we've always been driven by a passion for innovation and a commitment to excellence. Our team is comprised of talented individuals from diverse backgrounds and industries, united by a shared vision of creating a better future for our customers, partners, and communities.

Job Summary

As an Experienced Shared Services Manager – Partner & Customer Service (Remote) at arenaflex, you'll play a critical role in shaping the future of our customer experience. You'll lead cross-functional teams to drive continuous improvement initiatives, develop and implement process improvements, and foster a culture of excellence throughout our organization. If you're a seasoned professional with a passion for innovation, leadership, and customer-centricity, we invite you to join our team and help us create a brighter future for our customers and partners.

Key Responsibilities

As an Experienced Shared Services Manager – Partner & Customer Service (Remote) at arenaflex, you'll be responsible for:

• Leading Continuous Improvement Efforts: Develop and implement process improvements to enhance customer experience, reduce costs, and drive operational excellence.
• Coaching and Mentoring: Coach and mentor cross-functional partners to develop their problem-solving skills, improve their knowledge of operational improvement and CI principles, and enhance their ability to drive change.
• Educating Team Members: Educate team members on operational improvement and CI principles to ensure a culture of excellence throughout the organization.
• Mitigating Digital Fraud and Service Recovery Concession Abuse: Coordinate solutions to mitigate digital fraud and service recovery concession abuse in the contact center.
• Developing and Implementing Solutions: Develop and implement solutions to improve customer experience, reduce costs, and drive operational excellence.
• Collaborating with Cross-Functional Teams: Collaborate with cross-functional teams to develop and implement process improvements, drive change, and enhance customer experience.

Essential Qualifications

To be successful in this role, you'll need:

• 5+ Years of Experience: 5+ years of experience working across functional areas to develop effective business solutions that align with company and business unit/department objectives.
• Implementation and Project Management: 3 years of experience in implementation and/or project management, with a focus on driving change and improving customer experience.
• Requirements Gathering and Analysis: 3+ years of experience conducting requirements gathering and analysis to develop effective business solutions.
• Relationship Building: Expertise in building and establishing relationships across multiple levels, both within and external to the organization.
• Influencing and Managing Change: Skilled in influencing and managing change to drive customer-centricity and operational excellence.
• Decision-Making: Strong decision-making skills to drive business outcomes and improve customer experience.
• Structured Problem-Solving: Ability to apply a structured problem-solving framework to drive process improvements and customer-centricity.
• Process Improvement: Experience in process improvement, either formal or informal, to drive operational excellence and customer satisfaction.
• Bachelor's Degree or Significant Relevant Experience: A Bachelor's degree or significant relevant experience in a related field.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Designing Tools for Operations: Hands-on experience designing tools for operations supporting contact centers or customer experience.
• Organizational Planning: Strong organizational planning, development, and business judgment to drive business outcomes and customer satisfaction.
• Delivering Innovative Solutions: Demonstrated history of delivering innovative solutions to drive customer-centricity and operational excellence.
• Facilitating Root Cause Analysis: Experience facilitating root cause analysis, driving solutions to complex problems, and developing standards for future use.

What We Offer

As an Experienced Shared Services Manager – Partner & Customer Service (Remote) at arenaflex, you'll enjoy a comprehensive compensation and benefits package, including:

• Competitive Pay: Competitive pay and benefits to recognize your value and contributions to our organization.
• Flexible Scheduling: Flexible scheduling to accommodate your needs and preferences.
• Paid Time Off: Opportunities for paid time off to recharge and refocus.
• Stock & Savings Programs: Stock & savings programs, such as our equity reward program, Bean Stock, to help you grow your wealth and achieve your financial goals.
• Health Coverage: A variety of health coverage options to ensure your well-being and protect your loved ones.
• Tuition Coverage: 100% tuition coverage through our arenaflex College Achievement Plan to support your education and career development.
• Hybrid Work Arrangements: Flexible work arrangements, including remote work options, to accommodate your needs and preferences.

Join Our Team

If you're a seasoned professional with a passion for innovation, leadership, and customer-centricity, we invite you to join our team as an Experienced Shared Services Manager – Partner & Customer Service (Remote) at arenaflex. Apply today and help us create a brighter future for our customers and partners! Apply Job! For more such jobs, please click here! Apply for this job