Experienced Customer Service Representative - Group Benefits

At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading insurance company, we're committed to providing more than just coverage and policies – we're passionate about helping people achieve their goals and make a lasting impact. Join our team as we shape the future of the insurance industry and create a better world for everyone.

About arenaflex

arenaflex is a dynamic and fast-growing organization that values innovation, teamwork, and customer satisfaction. Our Group Benefits division is a key part of our business, providing essential services to businesses and individuals across the country. We're proud to offer a wide range of products, including Short Term Disability, Long Term Disability, Life, and Supplemental Life insurance. Our team is dedicated to delivering exceptional customer experiences and building strong relationships with our internal customers.

Job Summary

We're seeking an experienced Customer Service Representative to join our Group Benefits team. As a key member of our contact center, you'll be responsible for providing top-notch customer service to our clients, resolving technical issues, and building strong relationships with our internal customers. If you're a tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

Responsibilities

As a Customer Service Representative, you'll have the opportunity to:

• Demonstrate technical expertise to assist customers with website issues and troubleshoot complex technical problems
• Build rapport and maintain positive relationships with internal customers through active listening and personalized solutions
• Take inbound customer calls and respond to emails using critical thinking skills and a high level of attention to detail
• Respond to benefit questions and billing/administrative inquiries in a timely and professional manner
• Utilize active listening and critical thinking skills to quickly analyze and understand customer needs and provide effective solutions
• Take ownership of ensuring that every customer interaction is a positive and memorable experience
• Collaborate with internal teams to resolve complex customer issues and provide exceptional service

Schedule

* Start Date: June 10, 2024

• Location: Remote
• Training Hours: 7:00 am – 3:30 pm PST, Monday – Friday
• Post-Training Schedule: Will be assigned a schedule, approximately 2 weeks before completing training, anytime between the hours of 8:00 am – 8:00 pm EST, Monday – Friday

Qualifications

To be successful in this role, you'll need:

• Strong technical skills with the ability to troubleshoot complex technical issues and provide clear explanations to customers
• Ability to empathize and build rapport with internal customers
• A demonstrated background in customer service, insurance, retail, sales, or a related field
• Excellent communication skills, both written and verbal, with a focus on developing and enhancing strong customer relationships
• Strong customer service skills with a focus on delivering high customer value
• Strong skills in all basic computer applications, including Microsoft Outlook, Word, Excel, and PowerPoint
• Bilingual (Spanish/English) is preferred but not required

Requirements

* High-speed broadband internet service is required (we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite)

• Internet provider-supplied modem/router/gateway must be hardwired to the arenaflex-issued computer with an Ethernet cable
• 100MB download/10MB upload speeds are required
• Contact/Call center role using Genesys softphone and Citrix/ATO users
• Users who participate in frequent Teams video conferences and download/upload large file content throughout the workday

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees, which may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Annualized Base Pay Range:

$40,685 - $61,027

About arenaflex's Culture and Benefits

At arenaflex, we believe that human achievement is at the heart of what we do. We're committed to creating a workplace that encourages and supports our employees' unique talents and passions. Our culture is built on a foundation of innovation, teamwork, and customer satisfaction. We offer a wide range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Opportunities to make a meaningful impact in the lives of our customers and communities

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we want to hear from you!

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic and fast-growing organization, apply now! Visit our website to learn more about this opportunity and submit your application. Apply for this job