ED, Strategic Planning and Management, US & Americas Client Coverage Banking

About the position We are looking for a Strategic Planning and Business Management lead for the US/Americas/Global Segments Client Coverage business to make an impact in delivering business requirements and results. The role will drive business performance and results through facilitating the implementation of Bank-wide and Client Coverage initiatives, supporting discussions and decision-making at various forums / committees and delivering efficiency, change, and business performance agendas.

Responsibilities

• Leading analysis of Revenues and Returns for CIB for US & Americas Coverage.
• Leading preparation of performance presentations for US Management Team and global/regional stakeholders.
• Partnering with Americas CFO on tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity.
• Tracking frontline productivity and driving improvement where productivity and coverage intensity are insufficient.
• Defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.
• Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments.
• Lead review of client onboarding requests and act as approver for new client ID creation.
• Drive client tail management process, including dormant GICs retention approval: quarterly review of new proposed exits and monthly tracking.
• Be the business owner for the governance of the NPC framework, management of the NPC portfolio and country classification.
• Deliver with RMs on CIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc).
• With Regional Client Coverage Head, track efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.
• Collaborate with regional CIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients.
• Lead the definition, tracking and delivery of Americas go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): coordinate strategy formulation, translate into initiatives, and track initiatives.
• Organise yearly or ad hoc strategy days to ensure close communication and alignment between CC, products, and functional teams.
• Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
• Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
• Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans).
• Ensure teams are uploading call reports in a timely manner.
• Author papers for submissions to Americas Risk Committee (ARC), US Risk Committee (USRC), Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC) and Root Cause Reviews (RCR): Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF).
• Author papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, Regional RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk.
• Serve as Americas Coverage lead in preparing reviews with external auditors, onshore regulators (FED, SEC, CFTC, DFS), overseas regulators (MAS, HKMA, PRA).
• Responsible for Conduct Plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum.

Requirements

• Minimum of 5 years of experience in banking and coverage strategy.
• Proven ability to develop and implement client strategies for Americas-based clients.
• Experience in leading and managing Client Coverage teams of 50-70+ members.
• Strong track record in driving strategic execution and delivering results.
• Tracking performance across pipeline/wins, coverage intensity, and client-level and banker-level revenue growth.
• Comprehensive knowledge of risk governance frameworks & quality framework and processes.
• Experience in managing PnL front-to-back.

Benefits

• Competitive salary and benefits to support mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies.

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