[Remote] ServiceNow Solution Architect - AI

Note: The job is a remote job and is open to candidates in USA. NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. They are seeking a ServiceNow Solution Architect - AI to lead and mentor a team of software engineers, focusing on the development and implementation of AI-driven applications on the ServiceNow platform.

Responsibilities

• Interface with end-users, IT teams and key stakeholders to gather systems requirements
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD)
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
• Write complete programming and perform testing and debugging of applications using current programming language and techniques
• Design custom or product-based solutions based on ServiceNow applications
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

Skills

• 8+ years' experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
• Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency
• Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
• Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
• Adapts quickly in a fast-paced environment
• Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or related field
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

• We provide official ServiceNow training so you can achieve multiple certifications.
• We Take Care of Our People
• NewRocket is committed to a diverse and inclusive workplace.

Company Overview

• NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform. It was founded in 2016, and is headquartered in Vista, California, USA, with a workforce of 501-1000 employees. Its website is http://newrocket.com.

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