Tele Sales Manager

About the position Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. About this role: The Tele-Sales Sales Manager leads a team of sales professionals within a high-paced tele-sales center environment . You will be working in a fast-paced working environment. This role is responsible for driving revenue through merchant acquisition sales, coaching team members, and ensuring customer’s needs are met. The position requires a hands-on leadership style, often involving active floor presence and real-time engagement with staff and customers. Learn more about the career areas and lines of business at wellsfargojobs.com .

Responsibilities

• Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
• Identify opportunities for process improvement and risk control development to meet sales and referral goals
• Coach and develop a positive and productive work environment
• Coordinate and build relationships with business partners and review tracking and monitoring reports
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
• Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
• Manage allocation of people and financial resources for Contact Center Sales
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• Must be able to work on-site (Tuesday – Thursday)
• Willingness to work on-site at stated location on the job opening
• Required locations listed above.

Nice-to-haves

• Management experience with ability to effectively manage and engage sales teams and demonstrate coaching skillset and leadership skills
• Sales experience in tele sales and sustained sales experience with proven sales success
• Familiarity with CRM systems and sales performance tools
• Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Reporting and analytics experience using various reporting tools.
• Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways
• Experience training and coaching sales agents
• Knowledge and understanding of call routing and call reporting dynamics
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Bilingual skills are a plus.

Benefits

• competitive salary
• a robust benefits package
• programs to support your work-life balance and well-being

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