Pharmacy Technician - Remote Call Center Job at Actalent in Lake Mary

Pharmacy Technician (Fully Remote)

Job Description

We are seeking Registered Pharmacy Technicians for a call-center environment. In this role, you will manage a high volume of inbound phone calls, handle the receipt, review, and verification of patients' prescriptions, and ensure all HIPAA information remains confidential. Your responsibilities will also include document preparation and scanning, patient data verification, and prescription order submission into the pharmacy data system.

Responsibilities

• Handle a high volume of inbound phone calls in a call-center environment.
• Verify HIPAA information and maintain confidentiality when speaking to patients and providers.
• Engage in active listening with callers, confirming or clarifying information and diffusing any situations with upset patients or providers.
• Work closely with pharmacists and pharmacy teams to ensure that patient and provider needs are met in a timely manner.
• Coordinate with call center Hub program(s) as applicable.
• Coordinate the order and enter prescriptions based on their urgency through the pharmacy processing system.
• Maintain professionalism and document within processing systems based on policies and procedures.
• Efficiently enter data and information into the pharmacy processing system.
• Prioritize and organize work to meet agreed-upon deadlines.
• Enter prescription orders into the pharmacy processing system accurately and efficiently.
• Comply with applicable laws, regulations, and policies.

Essential Skills

• Data entry skills.
• Registered Pharmacy Technician license ( FLORDIA)
• Pharmacy technician certification (RPHT).
• Strong computer skills, including proficiency with Microsoft Suite.
• Knowledge of prescriptions.
• Customer service skills.

Additional Skills & Qualifications

• 1-2 years of pharmacy work experience is ideal.
• Strong time management and organizational skills.
• Efficient typing skills.
• High School Diploma or GED.
• Florida Board of Pharmacy Registered Pharmacy Technician license.
• Proficiency in email programs, instant messaging communications, and all Microsoft Office programs.
• Ability to work efficiently in a high-paced environment requiring attention to detail.
• Demonstrated moderate level of knowledge and skills in own function.
• Ability to multitask and handle multiple requests simultaneously.
• Ability to sit, stand, and use computer screens for extended periods.

- Work Environment

• You will be provided with equipment, including a laptop and headset.
• The work environment requires the ability to work with multiple computer programs and maintain attention to detail.

Contract to hire : 12 months Pay Rate: $21/hr Job Type & Location This is a Contract to Hire position based out of Lake Mary, FL. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 29, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options. Apply tot his job Apply To this Job