[Remote] Front Office Business Partner

Note: The job is a remote job and is open to candidates in USA. Ivy Rehab Network is a provider of world-class care in various therapy services. The Front Office Business Partner will oversee front office operations, ensuring high patient satisfaction and achieving company goals while collaborating with regional and clinical directors.

Responsibilities

• Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
• Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.)
• Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc
• Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
• Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
• Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
• Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
• Ensure compliance with all front office operational procedures and best practices
• Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
• Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary
• Collaborate with Clinical Directors to provide remote front office coverage
• Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures
• Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates

Skills

• Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy
• Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting
• Ability to lead by example and inspire others to perform at their highest level
• Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies
• Organizational and time management skills with a proven ability to meet deadlines
• Proficient in Microsoft Office, EMR and other technical software
• Solid understanding of revenue cycle and financial impacts of operational decisions
• Ability to prioritize tasks and delegate when appropriate

Benefits

• Eligibility for full benefits package beginning within your first month of employment.
• Generous PTO (Paid Time Off) plans and paid holidays.

Company Overview

• Ivy is a rapidly growing network of best-in-class outpatient physical, occupational, speech and ABA therapy clinics throughout the United States. It was founded in 2003, and is headquartered in Harrison, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.ivyrehab.com/.

Company H1B Sponsorship

• Ivy Rehab Network has a track record of offering H1B sponsorships, with 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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