Experienced Full Stack Customer Service Representative – Account Services at arenaflex
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where every interaction is an opportunity to make a real difference? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our Account Services team, and we're excited to offer a remote opportunity that combines flexibility with a competitive compensation package.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that connect people, businesses, and communities. With a rich history dating back to 1898, we've built a reputation for delivering world-class products and experiences that make a real impact. Our primary divisions, Cox Communications and Cox Automotive, are driving a new wave of innovation, powering smart cities with cutting-edge broadband communications and pioneering greener, more progressive transportation alternatives. We're also expanding into new spaces like cleantech and healthcare, and we're looking for talented individuals like you to join our journey.
The Opportunity
As a Full Stack Customer Service Representative on our Account Services team, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences that exceed expectations. You'll be the go-to person for customers seeking support, guidance, and solutions to their needs. Your ability to combine your training, skills, resources, and tools into superior service will make a real difference in the lives of our customers.
Key Responsibilities
* Assess customers' needs, suggesting products and services that meet their home and business needs
- Adjust billing, negotiate claims, and arrange product substitutions/returns
- Manage customer concerns while meeting goals in Serving, Solving, and Selling
- Remain current on Cox Business products and services
- Own the customer experience
- Provide support to internal sales reps
What's In It For You?
* Competitive hourly rate of $18.00
- Shift bid process that allows you to choose from a variety of schedules
- Comprehensive benefits package, including 401(k) company match, comprehensive medical benefits, and more
- Free Internet and discounts on other Cox services valued at up to $300 per month
- Generous Paid Time Off (PTO), tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more
- Opportunities for career growth and development, with a focus on lateral and upward movement across a range of industries
- Collaborative and inclusive work environment that values diversity, equity, and inclusion
Who You Are
* A team player who is at ease engaging with customers, capable of filling them with confidence in arenaflex
- A problem-solver who can think creatively and juggle multiple tasks with ease
- A customer-centric individual who is passionate about delivering exceptional experiences
- A strong communicator with excellent teamwork and analytical skills
- A flexible and adaptable individual who can thrive in a fast-paced, dynamic environment
Qualifications
* High school diploma, GED, or relevant work experience
- 6 months experience using a computer and navigating multiple screens
- 1 or more years customer service experience
- Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving
- Ability to learn and apply new procedures
- Good teamwork and communication skills
- Solid analytical skills to determine the best course of action to resolve issues
Preferred Qualifications
* 1 year experience working in a position that requires meeting sales goals
- 1-2 years experience in a customer service role, not specific to just Call Centers
- Strong aptitude for helping customers and a customer experience focus
- Ability to adapt to constant change
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our Account Services team as a Full Stack Customer Service Representative. Apply for this job