Experienced Customer Support Specialist - Night Shift at arenaflex

Join arenaflex's dynamic Customer Experience team and contribute to delivering exceptional support experiences for our customers. As a Customer Support Specialist on our night shift, you will play a vital role in providing creative solutions to support requests and project-based assignments involving our industry-leading software platform.

About arenaflex

arenaflex is redefining the way healthcare workforce management is approached everywhere care is delivered. Our mission is to empower the healthcare industry to make strategic workforce decisions through our unified software platform. With over 4,500 healthcare organizations trusting us to help them make informed decisions, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At arenaflex, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

Key Responsibilities:

As a Customer Support Specialist on our night shift, you will be responsible for:

• Maintaining a professional and positive attitude in all customer and company interactions, both internal and external
• Collaborating with members of the CX organization, when necessary, to complete project-based assignments within defined time frames and/or meeting identified deadlines
• Setting and managing appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
• Delivering high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
• Holding a high degree of functional knowledge of arenaflex solutions
• Ensuring timely and accurate tracking of time, cases, projects, contacts, and accounts within designated systems, following arenaflex best practices

Who You Are:

* Excellent case management and time management skills

• Strong written and verbal communication skills
• Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness

Experience You Bring:

* High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support

• Ability to follow protocols and policies as defined by arenaflex and CX Leadership

Nice to Have:

* Computer programming skills or previous technical support experience

What's In It For You:

We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being, and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental, and vision insurance
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption, or permanent placement
• 401(k) with company match
• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks, and more

arenaflex is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability, or genetic information, military status, status as a disabled or protected veteran, or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in your email. We will respond to your email promptly.

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