Seasonal Part-Time Tax Specialist

Job Description: Student Opportunity – Tax Specialist This position is only available to active Marshall University students - please do not apply if you do not meet this requirement Join Foundever as a Seasonal, Part-Time Tax Specialist to be the primary point of contact for Intuit users to deliver personalized and high-quality customer service through live consultations, helping users with a variety of tax challenges, such as returns, filings, or other related functions within the system. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime. Now offering a $500 bonus! $250 when you complete Training, another $250 when you complete support on Tax Day! Are You a Good Fit? If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you! Through this role, you’ll gain experience in:

• How to assist in tax-based situations
• Intuit Certification through the Intuit Academy
• Knowledge of IRS and state tax filing requirements
• Effective communication and collaboration
• How to effectively work within a team and individually
• Tactics to think critically and solve unique problems
• Ability to analyze problems and take a solution-oriented approach to challenges and obstacles
• ... and so much more!

Benefits:

• Build a custom schedule that works for you! Hours can be molded around your school and personal life.
• $19/hour + advancement opportunities and career pathing
• 100% paid, professional training
• Flexible work hours with options between approximately 8 AM – 12 AM ET, 7 days a week
• Learn new skills and robust knowledge to advance through your career journey
• Develop and sharpen your leadership capabilities and workplace confidence

Qualifications:

• Be an active/enrolled student at Marshall University
• At least 18 years old
• Have a high school diploma or GED equivalent
• Have a passion for helping people
• Strong written/verbal communication skills
• Approach life with a can-do attitude
• Comfortable being on camera with your customers to humanize interactions
• Must pass a background check
• Must be willing to request a Preparer Tax Identification Number (PTIN)

Work from Home & Equipment Requirements:

• Work activity must be performed in a quiet and distraction-free location
• Your home workspace must be behind a closed door to ensure a secure environment for customer information
• Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable
• Foundever provides the necessary equipment for this role! Please note you may need to provide your own Ethernet cable if your wall connection is over 6’ from your workstation
• * Please note that we are working on securing a physical location on or close to campus! When this is ready, all work will transition to this space to increase collaboration, teamwork, and development.

Responsibilities: This is a virtual, customer-facing role; you will be using state-of-the-art video communications software (Smartlook) to interact with customers. Your tasks will include:

• Providing tax advice and/or full-service return preparation and signature
• Addressing product and software inquiries
• Assisting with tax calculations
• Creating high-quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation
• Utilizing and leveraging government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries
• Document customer interactions

About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply tot his job Apply To this Job