Experienced Customer Support Representative – Call Center Operations at arenaflex
Job Summary:
At arenaflex, we are dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Support Representative, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and resolving any issues that may arise. If you are passionate about delivering outstanding customer service, have excellent communication skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading healthcare organization that is committed to providing innovative solutions to improve patient outcomes. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks. As a customer-centric organization, we prioritize building strong relationships with our customers, understanding their needs, and providing tailored solutions to meet their expectations.
Job Responsibilities:
As an Experienced Customer Support Representative, you will be responsible for:
- Utilizing arenaflex's remedy information section strategies and rules to process new patient enrollment by entering information into the proper system.
- Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
- Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving any related issues.
- Settling all information entry-related exceptions.
- Handling correspondence with patients (inbound calls, visits, messages) and making outbound calls to prescribers and patients as necessary.
- Resolving external issues by researching, gathering data, making amendments, and resubmitting for processing as per individual account requirements.
- Making phone calls to guarantors and others to obtain information, gain approval, or resolve external issues.
- Providing support to pharmacists, both those in the office and those at other locations.
- Recognizing and escalating issues to senior-level staff as necessary.
- Obtaining and maintaining an active professional license or certification within the first 90 days of employment.
Essential Capabilities:
* Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online
- Essential web browser skills, including:
+ Opening a browser + Typing in URLs in the correct field + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms
Preferred Capabilities:
* Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
- Familiarity with Spanish and English.
What We Offer:
* Competitive hourly rate of $26
- Full-time employment with a regular 8-hour work schedule
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and training resources
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our organization and submit your application.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job