Experienced Customer Service Specialist - Remote/Hybrid in Waterloo, IA

At arenaflex, we're on a mission to deliver exceptional customer experiences that keep the world working. As a Customer Service Specialist, you'll play a vital role in building strong relationships with our customers, resolving their challenges, and providing them with the best possible service. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

Our Culture

We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our culture is built on the principles of diversity, equity, and inclusion, and we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Job Summary

We're hiring full-time INBOUND phone customer service representatives to join our team in Waterloo, IA. As a Customer Service Specialist, you'll be responsible for building customer relationships, resolving customer challenges, and providing exceptional service to our customers. You'll work in a team-based environment with our Sales team members and use a computer and multiple computer programs to resolve customer issues.

Key Responsibilities

* Build customer relationships by responding to a high volume of INBOUND phone calls

• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

Essential Qualifications

* High School diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Preferred Qualifications

* Previous experience in a customer-facing role

• Knowledge of customer service software and systems
• Strong problem-solving and communication skills
• Ability to work in a fast-paced environment and meet deadlines

Benefits

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Benefits starting day one, including medical, dental, vision, and life insurance coverage
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

Work Environment

* Enjoy your weekends off! We're hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday

• Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers
• After graduation, team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Specialist in Waterloo, IA. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Apply for this job