Experienced Full Stack Data Entry Representative – Customer Service & Pharmacy Operations

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a desire to work in a dynamic and fast-paced environment? If so, we invite you to join blithequark's team as a Full Stack Data Entry Representative – Customer Service & Pharmacy Operations!

About blithequark

blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives. With a rich legacy of over 100 years, we have grown to become one of the largest pharmacy chains in the United States, serving over 10 million customers daily across our 9,000+ retail stores. Our mission is to make a difference in the lives of our customers and patients by providing exceptional healthcare services, innovative products, and a genuine omnichannel experience.

Job Summary

As a Full Stack Data Entry Representative – Customer Service & Pharmacy Operations, you will play a critical role in supporting our pharmacy operations and customer service teams. You will be responsible for accurately and efficiently processing patient and medication data, handling high-volume customer inquiries, and providing exceptional customer service. This is a 100% remote position, offering you the flexibility to work from the comfort of your own home.

Key Responsibilities

* Utilize blithequark's pharmacy information entry methodology and rules to process new patient enrollments by entering data into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve External Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve External Exceptions.
• Provide support to pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a browser, typing URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive salary of $25-$35/hour.

• Opportunity to work in a dynamic and fast-paced environment.
• Flexible 100% remote work arrangement.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Collaborative and supportive team environment.
• Opportunities for career growth and advancement.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply to this job We look forward to hearing from you and discussing how you can become a vital part of our success story! Apply for this job