Experienced Customer Care Representative – Automotive and Call Center Expertise for Exceptional Customer Service and Sales Support

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through our innovative products and services. As a leading player in the automotive industry, we are committed to providing top-notch support to our customers, and we are looking for a talented Customer Care Representative to join our team. If you have a strong background in automotive and call center experience, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Care Representative at blithequark, you will be the primary point of contact for our non-franchisee customers, providing them with accurate product information, warranty, and pricing. You will also be responsible for conducting inbound and outbound calls to our end-user customers, supporting our national technical education schools, and driving sales activities to meet our organization's strategic objectives. Your excellent communication skills, technical knowledge, and sales expertise will enable you to build strong relationships with our customers and drive business growth.

Key Responsibilities

• Answer calls and assist with questions from web customers, students, instructors, District and Regional Managers, national accounts, government, and franchise distributors.
• Assist customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
• Provide technical support concerning information and specifications for products provided in our catalog and other suppliers' catalogs.
• Perform inbound/outbound suggestive selling of blithequark product line through programs such as deep discounts, close-out items, and volume buy in conjunction with meeting individual and department sales goal initiatives.
• Input orders/purchase orders/quotations utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Assist customers with warranty, returns, repairs, identification of parts, and new defective products.
• Identify distributors in specific areas, and if none are assigned, provide complete assistance to customers.

Qualifications and Competencies

To be successful in this role, you will need to have a high school diploma or GED equivalent, as well as experience in the automotive industry and/or call center experience. A strong understanding of automotive mechanics and tools is preferred, and ASE certification or a related trade school degree is a plus. You should also have excellent communication skills, both verbal and written, and be able to interpret customer issues, troubleshoot, and translate issues into resolution while maintaining a positive attitude.

Essential Qualifications

• High school diploma or GED equivalent
• Automotive experience and/or tool experience required
• 1+ years of call center experience or equivalent experience in dealing with customers
• Suggestive sales experience
• Basic use of PC and keyboard
• Effective verbal and written communication skills

Preferred Qualifications

• ASE certification or related trade school degree
• Experience working with general automotive mechanics
• Strong understanding of automotive tools and equipment

What We Offer

At blithequark, we offer a competitive base compensation of $20 per hour, plus an annual Gainshare Bonus. Our comprehensive benefits package includes medical, dental, vision, disability, and life insurance, as well as a generous 401(k) plan with company matching contributions. We also offer paid time off, paid holidays, and a hybrid work environment that allows for remote work options.

Compensation and Benefits

• Base compensation: $20 per hour
• Annual Gainshare Bonus
• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance
• Generous 401(k) plan with company matching contributions
• Paid time off and paid holidays
• Hybrid work environment with remote work options

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer opportunities for continuous learning, training, and career advancement, and we encourage our employees to take ownership of their careers. Our dynamic and innovative work environment is designed to foster collaboration, creativity, and innovation, and we empower our employees to make a meaningful impact on our business.

Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and supportive of all employees. We offer a range of employee benefits and perks, including employee discounts, tuition reimbursement, and student loan payment assistance, and we encourage our employees to participate in our community outreach and volunteer programs.

How to Apply

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.