Experienced Customer Support Billing Specialist – Financial Services and Account Management for Authors and Publishers at blithequark

Welcome to blithequark

At blithequark, we’re revolutionizing the publishing industry with a next-generation platform that combines powerful AI with human expertise to help writers publish professionally across every format, language, and global market. Our mission is to make professional publishing possible for everyone, so no great story goes unheard. We’re growing a team of people who want to shape the future of publishing: creators, technologists, and storytellers driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.

About the Role

As a Customer Support Billing Specialist at blithequark, you will play a vital role in supporting authors with payment-related inquiries, billing issues, and account resolutions to ensure a smooth financial experience. You will be the primary point of contact for authors with financial concerns, providing clear, service-oriented communication and resolving issues efficiently. This role involves managing overdue payments, assisting with payment processing, and working cross-functionally with our Finance and Customer Experience teams to track and resolve cases using CRM and billing systems.

Key Responsibilities

• Provide exceptional customer financial support: Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
• Manage collections and payment follow-ups: Contact authors with overdue payments and work toward resolving outstanding balances.
• Process royalty withdrawals: Ensure smooth and timely author royalty payments.
• Update payment methods: Assist authors with updating their payment details and resolving failed transactions.
• Resolve disputes: Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
• Maintain accurate records: Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements

To be successful in this role, you will need:

• Experience in customer financial support, collections, or payment processing (not accounting or finance analysis).
• Excellent communication skills (spoken & written) in English for handling customer inquiries professionally.
• A strong problem-solving mindset – ability to de-escalate payment issues and negotiate solutions.
• Familiarity with CRM tools (Salesforce or similar), Microsoft Teams, and G Suite.
• Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.

Nice to Have

The following skills and experiences are desirable but not essential:

• Experience in a publishing, subscription-based, or SaaS company.
• Knowledge of dispute resolution, chargeback handling, or financial troubleshooting.
• Experience in remote work with self-motivation and strong accountability.

What We Offer

At blithequark, we offer a dynamic and cutting-edge environment with a supportive and collaborative team. You will have significant opportunities for professional growth and advancement within a rapidly expanding company. As a key player on our team, you will be contributing to the revolution of the publishing industry with groundbreaking AI technology.

Benefits and Perks

We offer a range of benefits and perks, including:

• Innovative Environment: Work in a dynamic and cutting-edge environment with a supportive and collaborative team.
• Growth Opportunities: Significant opportunities for professional growth and advancement within a rapidly expanding company.
• Impactful Work: Be a key player on a team that is revolutionizing the publishing industry with groundbreaking AI technology.
• Competitive Compensation: A competitive salary and benefits package.
• Flexible Work Arrangements: Opportunities for remote work and flexible scheduling.
• Professional Development: Ongoing training and development opportunities to help you grow in your career.

Our Culture

At blithequark, we value creativity, innovation, and collaboration. We believe in empowering our team members to take ownership of their work and make a real impact on the publishing industry. We foster a culture of open communication, transparency, and respect, and we are committed to creating a positive and inclusive work environment.

How to Apply

If you are a motivated and customer-focused individual with a passion for the publishing industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

Join blithequark and be part of a team that is shaping the future of publishing. As a Customer Support Billing Specialist, you will play a vital role in supporting authors and publishers, and contributing to the success of our company. We look forward to receiving your application and discussing this opportunity further.