Experienced Full Stack Data Entry Representative – Remote Customer Service & Data Management

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a desire to work in a dynamic and fast-paced environment? If so, we invite you to join blithequark as a Full Stack Data Entry Representative in our Remote Customer Service & Data Management team.

About blithequark

blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives. With a rich legacy of innovation and community involvement, we strive to provide exceptional customer experiences and deliver high-quality products and services. Our team of dedicated professionals is committed to driving growth, improving lives, and making a difference in the communities we serve.

Job Summary

As a Full Stack Data Entry Representative, you will play a critical role in supporting our customer service and data management functions. You will be responsible for handling high-volume customer inquiries, processing patient information, and managing data entry tasks with accuracy and efficiency. This is an exciting opportunity to join a dynamic team and contribute to the success of blithequark.

Key Responsibilities

* Utilize blithequark's solution information systems and rules to process new patient enrollment by entering information into the proper framework.

• Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing.
• Investigate to obtain missing prescription data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related issues.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Settle Outside Exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
• Make phone calls to guarantors and others to obtain data, gain supersede endorsement, or otherwise resolve the Outside Exceptions.
• Provide support to Pharmacists, both those in the office and those in other areas, and recognize and convey issues to senior-level staff as necessary.
• Acquire a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills, including:

+ Starting and closing the computer. + Using the mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing reports. + Accessing data online.

• Essential web search skills, including:

+ Opening a program. + Writing in URLs in the correct area. + Using a web search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing forms online.

• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least one year of pharmacy experience in a retail or call center environment.

• At least one and a half years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Halfway to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35 per hour.

• Opportunity to work in a dynamic and fast-paced environment.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Collaborative and supportive team environment.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to cutting-edge technology and tools.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to submit your application. Please visit our website at [insert website URL] to apply for this exciting opportunity.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer

blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job