Experienced Cargo Gateway Customer Service Coordinator – International Cargo Operations and Customer Experience Specialist at blithequark

Introduction to blithequark and the World of Cargo Customer Service

Imagine a career where every day is an opportunity to explore new possibilities, both at work and during your time off. At blithequark, we invite you to join our dynamic team and become part of a world where you can travel, grow your expertise, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Our goal is to enrich both your personal and work life, and we're excited to have you on board!

Why You'll Love This Job

This role is a member of the International & Cargo Team within the Customer Experience Division at blithequark. As a Cargo Gateway Customer Service Coordinator, you will be responsible for monitoring acceptance, planning, and accommodation of all blithequark Cargo products to ensure compliance. The hiring range for this role is $48,000 to $68,000, taking into account the qualifications and experience of the candidate. You'll be part of a team that values customer satisfaction, operational excellence, and continuous improvement.

• This job offers a unique blend of customer service, operational planning, and problem-solving, making it an exciting opportunity for those who enjoy working in a fast-paced environment.
• You'll have the chance to work with a diverse range of customers, from freight forwarders to airlines, and develop strong relationships with them.
• As a member of the International & Cargo Team, you'll be part of a global network that spans across multiple continents, providing you with a broad perspective on the cargo industry.

What You'll Do

In this role, you'll be responsible for a variety of tasks, including:

• Identifying and communicating potential operational issues to other work groups and assisting with resolution.
• Responding to phone calls and emails in a professional and timely manner, providing superior quality customer service with maximum emphasis on problem resolution.
• Assisting with special projects from the headquarters and local management team, which may include process improvements, training initiatives, or customer engagement programs.
• Providing support to the cargo operations team, ensuring that all cargo products are handled efficiently and effectively.

All You'll Need for Success

To be successful in this role, you'll need:

Minimum Qualifications - Education & Prior Job Experience

• High School diploma or GED Equivalency.
• 1 year of Cargo Terminal Operations, Cargo Sales, or Cargo Reservations experience.

Preferred Qualifications - Education & Prior Job Experience

While not required, having experience in the cargo industry or a related field can be beneficial in this role.

Skills, Licenses & Certifications

• Ability to multi-task, prioritize, and possess organization skills, with a keen attention to detail and solid analytical skills.
• Demonstrated sound business judgment and the ability to be a great team player with a positive, can-do attitude.
• Ability to consistently perform at your highest potential and deliver great results, with a focus on customer satisfaction and operational excellence.
• Ability to learn quickly and adapt to a changing business environment, with a willingness to take on new challenges and responsibilities.
• Knowledge of blithequark Cargo products and understanding of the cargo industry is highly desired, as well as knowledge of the SABRE FRT system.
• Mandatory fulfillment of FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Ability to secure appropriate airport authority and/or US Customs security badges.

What You'll Get

At blithequark, we offer a comprehensive range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start - we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to a range of training programs, workshops, and conferences, as well as opportunities to take on new challenges and responsibilities. Our goal is to help you become a subject matter expert in your field and advance your career to the next level.

• Professional development opportunities, including training programs, workshops, and conferences.
• Opportunities to take on new challenges and responsibilities, with a focus on career advancement and growth.
• A comprehensive onboarding program, designed to help you get up to speed quickly and start making a meaningful contribution to the team.

Work Environment and Company Culture Highlights at blithequark

At blithequark, we're proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we're committed to creating an environment where everyone feels valued, respected, and empowered to succeed.

• A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication.
• A comprehensive range of employee benefits, including health insurance, retirement savings, and paid time off.
• Opportunities to get involved in community service and volunteer work, with a focus on giving back to the local community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $48,000 to $68,000, depending on experience and qualifications. In addition to your salary, you'll also receive a comprehensive range of benefits, including health insurance, retirement savings, and paid time off.

• A competitive salary, with opportunities for advancement and growth.
• A comprehensive range of employee benefits, including health insurance, retirement savings, and paid time off.
• Opportunities to earn bonuses and incentives, based on individual and team performance.

Conclusion

If you're looking for a challenging and rewarding career in cargo customer service, we encourage you to apply for this exciting opportunity at blithequark. With a comprehensive range of benefits, a dynamic work environment, and opportunities for career growth and development, we're confident that you'll find this role to be a great fit for your skills and experience. So why wait? Apply today and take the first step towards an exciting and rewarding career at blithequark!