Customer Service Agent for Government Relations at blithequark

Are you an exceptional customer service professional with a passion for navigating the complexities of government relations? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Agent for Government Relations. In this pivotal role, you will be the vital link between our customers and government bodies, directly managing escalated complaints and ensuring regulatory compliance. About blithequark At blithequark, we are a forward-thinking organization that is revolutionizing the way we approach customer service and government relations. Our team is dedicated to delivering exceptional experiences for our customers, while also fostering strong relationships with government partners. We believe in the power of collaboration, innovation, and continuous learning, and we are committed to creating a work environment that is inclusive, supportive, and empowering. The Role As a Customer Service Agent for Government Relations, you will play a critical role in resolving complex issues and ensuring regulatory compliance. Your expertise in e-commerce law in KSA will be invaluable in navigating the intricacies of government relations and providing exceptional customer service. You will be responsible for: * Periodically reviewing local complaint management processes to identify pain points * Directly involving in complaint management processes in cases where further investigation of blithequark internal teams is required * Contributing to flow improvement projects in ticketing systems * Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need * Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up Expected Qualifications To excel in this role, you will need: * Experience in retail and e-commerce law, government escalations, and regulatory compliance in the KSA * In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, and data protection in KSA law * Strong Arabic language written and verbal communication skills * Ability to work in a fast-paced and ever-changing environment * Analytical thinking and problem-solving abilities, team work * Capable of multitasking, ability to manage stress and strict deadlines * Excellent research and follow-up abilities * Solid skills using MS office tools Additional Information At blithequark, we offer a comprehensive benefits package that includes: * Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. * Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued. * A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. * Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. * Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next Step If this role excites you, apply today, and we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #Lifeatblithequark and how we work.

About the Team

At blithequark, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

The Role

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

Responsibilities

• Periodically reviewing local complaint management processes to identify pain points
• Directly involving in complaint management processes in cases where further investigation of blithequark internal teams is required
• Contributing to flow improvement projects in ticketing systems
• Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
• Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

Expected Qualifications

• Experience in retail and e-commerce law, government escalations, and regulatory compliance in the KSA
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, and data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, team work
• Capable of multitasking, ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS office tools

Additional Information

We offer a comprehensive benefits package that includes:

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, and we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #Lifeatblithequark and how we work.

Apply for this job