Senior Analyst, Process Improvement & Analytics
About the position The Sr. Analyst, Process Improvement & Analytics will play a key role in support of cross-functional capabilities and services for the Store Operations function. This role will support process improvement and reporting initiatives, through quantitative/qualitative analyses, project management, and cross-functional alignment. This role will serve as a project manager for a variety of process improvement initiatives and KPI (Key Performance Indicator) reporting utilizing Service Channel, Power BI, and Excel. This role will design and implement new reports and processes that reduce team workload, drive better process execution, and/or improve business outcomes. Key components of this role include an understanding of the retail industry and Store Operations, producing insights through data analytics, collaborating with corporate and field teams, and communicating recommendations to executive-level audiences.
Responsibilities
- Leads development of Process Improvements, KPIs, and comprehensive data analysis.
- Design new reporting to track KPIs, produce actionable insights to help manage the business, and monitor progress on meeting business objectives.
- Develop detailed project plans and associated project updates/communication.
- Identify process improvement opportunities through quantitative/qualitative analysis.
- Collaborate cross-functionally with stakeholders to gain input and develop inclusive/holistic operational solutions.
- Quantify potential impact to key business metrics such as costs, quality of service, and time to completion.
- Interact with all levels of management to build consensus around changes and rollout plans.
- Ensure store/field leader execution is driven through operational initiatives.
- Design and complete ad hoc analysis as requested (with limited guidance).
- Leverage critical thinking to solve complex project challenges in a way that meets the needs of the business.
- Complete projects on time and in a way that achieves the desired business outcomes.
- Creates materials to support meetings with executive level audiences, adoption plans, and measurement of objectives.
- Develop communications and training to educate internal and store operators on best practices and process enhancements.
Requirements
- Bachelor's Degree required (preferably in an analytical field).
- Minimum of 3 years post college experience with developing reporting/analysis, managing projects, collaborating cross-functionally, and business process ownership.
- Strong analytical ability - must have a data driven and detail-oriented approach to solving problems.
- Experience designing dashboards and analysis to track KPIs, produce actionable insights, and monitor business outcomes.
- Advanced proficiency in PowerBI, Excel, Word, PowerPoint.
- Excellent verbal and written communication skills.
- Ability to think through new challenges strategically and independently problem solve.
- Proficient knowledge of store operations and how other operating areas impact stores.
- A detail-oriented approach - must pay close attention to details and have the drive to get things right.
- Ability to collaborate cross-functionally with integrated, multi-functional teams to achieve business objectives.
- High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple activities simultaneously.
- High degree of reliability including accountability for daily, weekly, and long-term projects.
- Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.
Nice-to-haves
- Experience in retail, operations, and/or analytical field preferred.
- Experience with ServiceChannel or Looker a plus.
Benefits
- Base salary range of $75,700 - $113,650, dependent on experience, skills, qualifications, relevant education, certifications, seniority, and location.
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