BCForward is hiring: Service Support Analyst- Remote in Charlotte
JOB DESCRIPTION
Job Description
Support all Operations and Maintenance activities - Support the technical work efforts and ensure customer deliverables are met - Provide support with the delivery of software solutions for our business stakeholders utilizing the Software Development Life cycle methodology SDLC - Contribute to system documentation that supports the designed application from initiation to implementation - Support the testing of FACS solutions by serving as a tester The Service Support Analyst position will also serve the application support team testing the operations and maintenance initiatives. This position will work on various work streams focusing on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager/Supervisor. The resource will be expected to document technical initiatives across DMV and DIT in various capacities: - Work cross-functionally and collaborate with other IT disciplines to primarily coordinate all incident management and some portion of change management functions across the application tiers - Support all Operations and Maintenance initiatives and assist the Incident Lead with the delivery of software solutions - Investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems - Contribute with the creation of site-specific help guides like Knowledge Base KB articles in ServiceNow - Provide support for the testing and training for User Acceptance with business partners - Contribute to test materials required to satisfy business requirements including test strategy test cases defect reports and test summary - Communicate and provide status on work progress
Company Description
About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. COMPANY DESCRIPTION About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Apply tot his job Apply To this Job