Quality Assurance Specialist; Public Health

Position: Quality Assurance Specialist (Public Health) Position Description: The Quality Assurance (QA) Specialist provides technical assistance to the Division of Health at a federal agency. The Division oversees health (medical, mental health and dental) and public health services for underserved populations, working with a network of federally funded care provider programs, healthcare providers, and federal, state, and local public health officials. The incumbent will work with a team of healthcare and public health professionals. Primary duties include ensuring high data quality standards, performing quality assurance and improvement activities to ensure alignment with health policies and procedures, utilizing data from health systems to identify and provide technical assistance, and providing training and technical assistance to care provider programs. Position Duties:

• Monitors the performance of care provider programs' provision of healthcare services through a combination of performance data reviews, record auditing, site visits, and report development.
• Conducts trainings for care provider programs on the agency’s health record system, health-related topics identified by DoH, health-related requirements, and other policies and guidance. Manage the Division mailbox on a rotational basis; triage or respond to care provider program inquiries about health services and public health follow-up.
• Assists with data collection efforts including development and maintenance of data collection tools and systems, data entry, and data cleaning.
• In collaboration with federal staff/external stakeholders, supports program capacity building, including but not limited to development of health-related policy, guidance, tools/resources, and standard operating procedures (SOPs).
• Provides support to and acts as a liaison for care provider programs and federal staff for children with complex medical or mental health needs that may require specialized care.
• Coordinates with field, headquarter, and Division staff to onboard new care provider programs and trouble shoots and resolves health related issues with care provider programs.
• Submits ongoing activity reports to the Division to include significant accomplishments, programmatic issues/concerns, special cases weekly review, and workload activity. Other activity reports or data for financial review or research purposes may be requested by the division, as necessary.
• Participates in regular staff meetings, disease case review, conferences, and events, as required.
• Conducts site visits for monitoring, training, or to provide technical assistance.

Qualifications:

• Requires a Master’s Degree in Public Health or MA/MS in a related field and at least 3-5 years of relevant experience, preferably in a public health setting, government agency, or health care setting.
• Must have the ability to analyze public health and health services data/issues and recommend timely and effective solutions.
• Must be proficient in MS Excel, Word, and PowerPoint.
• Must be able to plan and organize one's own workload.
• Must have demonstrated experience in providing training or technical assistance on health-related content.
• Must have demonstrated experience writing SOPs, guidance, or health-related policies.
• Must have excellent verbal and written communication skills.
• Experience working with immigrant or refugee populations, preferred.

Additional Requirements:

• This position requires an existing Public Trust or the ability to obtain one.
• This position is 100% remote, however a candidate in the DMV area is preferred.
• Must be willing to travel to conduct site visits up to 10% of the time.

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